Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

Woman: undergarments will not be able to change or return.
Man: will not be able to change or return.
Kids: may be exchanged provided they are in the same condition as when purchased. Shorts and panties will not be able to change.

Accessories: must be returned with their original bag or cardboard intact.
Fragrances and candles: will not be able to change or return.
Cosmetics: will not be able to change or return.
Packs: items that are part of a pack cannot be returned separately.
Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes...) or that contain additional accessories must be returned with them and in their original condition.

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