HOW TO RETURN

If the purchase made does not meet your expectations, you have the option of making a return.
We will give you all the conditions and different options available so you can return your items.

CONDITIONS TO COMPLETE A RETURN

  • The return must be handled within the established period:

    Online purchase: you have 30 days from the shipment date of your order.

    Purchase at a store: you have 30 days from the purchase date.

  • The items need to be in their original condition and with all their labels.

  • You must make the return in the same market/region where you made the purchase.

You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Conditions of use.

RETURN AT A ZARA STORE

You can return items free of charge in any of our Zara stores.
In-store return is available for online purchases as well as those made in a physical store. You just have to present the items to return with the receipt.
Use our store locator to find your nearest Zara store.

HOME PICK-UP

We give you the option of returning your items through our home pick up service. The cost per return request is CLP 3,990 which will be subtracted from your refund.
You can request the return in the Returns section of your account.
Once you have the return ready, a courier will collect your package within 24-48 hours from the address of your choosing.
You don't need to print any return label, the courier will bring it with them.
This option is available only for online purchases.
You do not need to include the receipt.

RETURN AT A DELIVERY POINT

You can return your items by leaving your package at a delivery point.
This return option is free.
You can request the return in the Returns section of your account.
Once you have requested the return, we will email you the instructions to make the delivery and the number of labels to match the number of packages you are going to send.
Follow the instructions and take the return to the Blue Express location you want.
This option is available only for online purchases.
You do not need to include the receipt.

Frequently Asked Questions