You have 14 days from the delivery date of your order to return your purchase from Zara.com free of charge. The items must have all their labels and be in perfect condition.

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These are the options for returning your item(s):

Zara store

You can return your order at any Zara store in the same market/region where you made the purchase.

You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.

Remember that you do not need to make a return request via the website or the app for in-store returns.

Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.

How can I get a copy of my purchase receipt?

Log in with your username and password. In the order details for the item(s) you wish to return, you will have the option to download the e-receipt.

Find your nearest store here.
Home collection

Log in with your username and password. You can make a return request from the order details screen. We will send a courier to pick up your package at the address of your choice within 24-48 hours.

Remember that you must send the items you wish to return within 14 days of the delivery date of your purchase, before the return period expires.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

Frequently asked questions

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).
You don’t have to write a shipping address on your package.
Remember that if you are returning a product from home, you must first complete the return request form. It is not necessary to include a printed receipt.
We’d like to remind you that home collection returns are only available for online purchases. It is not valid for items purchased in our physical stores.
If you wish to modify or cancel your return request, please contact us so that we can process it.
Remember that you must always hand in the items you wish to return within 14 days of the delivery date of your purchase, before the return period expires.If you have requested a return and it has not been processed correctly, please contact us so that we can help you try again.

Exchanges and returns