Returns

How to return

You have 30 days from the shipping date to return your Zara.com purchase. Return costs are 19.95 EUR and they will be deducted from your refund.

To request your home return, please access your order information through Zara.com / App:. If you have placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

Once your return request has been registered, you will receive an email with the return instructions and the return labels to prepare your package. It is important for you to follow these instructions and to use the return labels as indicated, in order to avoid any issue with your return.

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
  • Accessories: must be returned in their full original packaging.

Refund

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.