Exchanges and returns

How to return

You have 30 days from the shipping date to return your purchase from Zara.com FREE OF CHARGE.

These are the options for returning your items:

  • At a zara store

    Take your order and receipt to any Zara store in the same country/region in which you made the purchase and to the department the item belongs.

  • Home collection

    Access your order information through request a return.
    If you placed your order as a guest, you will be able to access this information through the link included in the order confirmation email.

    We will send a courier to collect your return from the address you tell us.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

How to exchange

The exchange option is not available for online purchases. Nevertheless, you can always return your order for FREE within the established return period and place another order.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear & Swimsuit: will not be able to return except those for babies aged 0 to 36 months.
  • Underwear: will not be able to return except those for babies aged 0 to 36 months.
  • Accessories: turban, hairband, bracelet, bow tie, tie, sunglasses, socks, jewellery, umbrella, stocking, braces, belt, tight, leggings, leotard, pyjamas, wool hat, hat, scarf, wallets, key rings & gadget will not be able to return.
  • Cosmetics: will not be able to return.

Refund

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.