Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

Woman: may be exchanged or returned provided they are in the same condition as when purchased and retain the protective bag or sticker with which they were sent to you.
Man: undergarments may not be exchanged or returned.
Kids: undergarments cannot be returned or exchanged with the exception of socks, tights, tops, bodysuits, and undershirts that are still in their original packaging.

Pajamas: may be exchanged or returned provided they are in the same condition as when purchased. Items that include a bag must be returned with it.
Accessories: must be returned with their original bag or cardboard intact.
Packs: items that are part of a pack cannot be returned separately.
Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes...) or that contain additional accessories must be returned with them.

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