Covid-19 Information

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General information

General information

COVID-19 INFORMATION

We would like to share with you the actions we are taking in light of the current situation and the temporary closing of some of our stores.  View open stores here.

Ensuring the health of our customers and our teams is our priority.

DELIVERY

Courier companies are modifying their delivery processes to guarantee safe delivery.

IN-STORE PICKUP

Some of our stores in Scotland and Northern Ireland will remain closed. In order to facilitate the collection of orders, please visit Store finder to see available collection time.

In line with Government guidelines we kindly remind you to:

  • Wear a facemask.
  • Respect Social Distancing while in the queue.

RETURNS

For purchases made in store between 20.11.2020 and 12.04.2021 the timeframe for returns is extended until 13.05.2021.

For online orders, the drop point return option is still available at Zara.com.

We appreciate your understanding for any delays, and we are available on Zara.com for all your needs.