Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

Swimwear: must include the hygiene strip.
Underwear: underwear items may not be exchanged or returned, except for tops, bodysuits, and vests from the Kids’ section kept in their original packaging.
Accessories: must be returned with their original bag or cardboard intact.
Watches: can only be returned via home return option and it must be sent in its original packaging.
Cosmetics: must be returned in the original sealed packaging.
Packs: items that are part of a pack cannot be returned separately.
Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes...) or that contain additional accessories must be returned with them and in their original condition.