Exchanges and returns

Special conditions

Special conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
  • Accessories: jewellery, tights, leggings, socks & sock leggings and hairband can't be exchanged or returned.
  • Fragrances: must be returned in the same packaging and in original condition.
  • Watches: Can only be returned via home return option and it must be sent in its original condition.