Exchanges and returns
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Due to their special features, some of our items have to fulfil certain criteria to be returned:
- Swimwear: must include the hygiene sticker.
- Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
- Accessories: jewellery, tights, leggings, socks & sock leggings and hairband can't be exchanged or returned.
- Fragrances: must be returned in the same packaging and in original condition.
- Watches: Can only be returned via home return option and it must be sent in its original condition.