Due to their special features, some of our items have to fulfil certain criteria to be returned:

Woman: underwear cannot be returned or exchanged.
Man: underwear cannot be returned or exchanged.
Kids: underwear items cannot be returned or exchanged, except for socks, tights, tops and bodysuits kept in their original packaging.

Accessories: must be returned with the bag or the original cardboard packaging intact.
Fragrances and candles: must be returned in the original sealed packaging.
Cosmetics: must be returned in the original sealed packaging and in original condition.
Packs: items forming part of a pack cannot be returned separately.
Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.

Look 34