Due to their special features, some of our items have to fulfil certain criteria to be returned:

Swimwear and Underwear: must be in original condition and include hygiene sticker.
Accessories: must be returned with the bag or the original cardboard packaging intact.
Fragrances and candles: must be returned in the original sealed packaging.
Watches: Can only be returned via home return option and it must be sent in its original condition.
Cosmetics: must be returned in the original sealed packaging and in original condition.
Customisable items: these items cannot be exchanged or returned, as they have been customised.
HOME items must be returned in their sealed original packaging and in its original condition.
Packs: items forming part of a pack cannot be returned separately.
Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, suit carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.

Look 39