Payment

Payment methods

We offer the following payment methods:

  • Visa
    Visa
  • Mastercard
    Mastercard
  • American Express
    American Express
  • Paypal
    Paypal
  • Gift Card
    Gift Card
  • Apple Pay
    Apple Pay
  • Affinity Card
    Affinity Card
  • Android Pay
    Android Pay

For payment using a Gift Card, you can find more information on Gift Card section

For online purchases done at any of our stores through the store IPOD, you may complete the payment using this same mobile device or you may pay at the store till, using any of the regular store payment options.

Time of payment

Your purchase will be charged when your order is sent out.

If you have paid by PayPal or by Gift Card, the payment will be taken as you complete the purchase.

Some banks may show both a pre-authorisation and the actual subsequent charge. This amount will be automatically released. If this does not happen, we recommend that you contact your bank to expedite the release of the pre-authorisation.

Secure purchasing

The security of the information our customers submit on Zara.com is one of our highest priorities.

At zara.com, we invest huge amounts of resources and use the latest technologies so that your payment details are processed in a secure environment.

Our e-commerce platform has been awarded certifications for best practice when managing information, security, and complying with the Payment Card Industry Data Security Standard requirements, which verify that we follow the industry's strictest recommendations and standards to provide you with a purchasing experience in a private, integrated and secure environment.

Company invoice

To make the purchase as a company, simply click on the option "business" in personal details and fill in the tax information we request.

Tax Free

It is necessary to comply with a number of legal requirements to request a VAT refund for travellers. These requirements vary according to the market in which you have made the purchase.

Please contact us to discuss the details and we can provide the necessary information for submitting a VAT refund request.