Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:

Woman: undergarments may be exchanged or returned provided they are in the same condition as when purchased and retain the protective bag or sticker with which they were sent to you.
Man: undergarments may not be exchanged or returned.
Kids: undergarments cannot be returned or exchanged with the exception of socks, tights, tops, bodysuits, and undershirts that are still in their original packaging.

Accessories: must be returned with their original bag or cardboard intact.
Fragrances and candles:Must be returned in the original sealed packaging.
Cosmetics: must be returned in the original sealed packaging.
Packs: items that are part of a pack cannot be returned separately.
Special packaging and additional accessories: the items that arrive with special packaging (fabric bags, special boxes...) or that contain additional accessories must be returned with them and in their original condition.

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