Shipping

Delivery methods and costs

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery date of your order.

Delivery options:

  • Collection at a Zara store - FREE

    In the store of your choice within 4-6 working days.

    Remember that the person who comes to collect the order must show an ID document, whether it is the purchaser or another person representing him or her.

  • Home delivery:

    • Standard delivery - 7.95 CHF / FREE (Orders over 60 CHF)

      The estimated delivery time will be between 4-6 working days, depending on the delivery address.

    • Express delivery - 17.95 CHF

      The estimated delivery time will be between 2-3 working days.

  • Drop point - 7.95 CHF / FREE (Orders over 60 CHF)

    At the drop point of your choice within 4-6 working days.
    We will show you the available drop points at the time of purchase.
    Remember that to collect your order you will need to show an ID document. If the person who comes to collect the order is different from the person who purchased it, we will record their name when handing over the package as a security guarantee.

Bear in mind that deliveries are only made on working days.

Order status

You will receive email updates on the status of your order.

You can also access this information in the section "My Account". If you are not registered, click on the “Order information” link in the confirmation email to track your order.

Restrictions

We try to reach all corners of the earth from Zara.com. If there are any delivery restrictions on your address, you will see them at the time of purchase.

Split orders

It is possible that your order be dispatched from different logistics centres. If this happens, we'll let you know by email which items you will receive in each shipment.