Gift Card

  • Where can I get a Gift Card?

    In any Zara shop or at Zara.com. On the website you can choose either a physical or an E-Gift Card.

  • Where can I use a Gift Card?

    You can use it in any Zara shop and at Zara.com.

  • Can I use a Gift Card in a different country from where it was bought?

    No, the Gift Card can only be used in the shops and Zara.com website of the country where it was bought.

  • Where can I get the following information: balance, expiry date and latest movements?

    On the menu “Gift Card” - “Check Balance”. You need to enter your Card number (16 digits) and the CVV (3 digits).

  • What happens if I lose my Gift Card?

    The Gift Card is a bearer document. Zara will not replace the Card if it is stolen, lost or damaged.

  • Can I get a refund of the remaining balance?

    No, the balance of the Card may not be refunded or exchanged for cash.

  • Can I top-up a Gift Card?

    No, the available balance will only increase if an item is returned that was paid for with the same Card.

  • How do I use a Gift Card at Zara.com?

    Select payment method “Gift Card” and enter the Card number (16 digits) and the CVV (3 digits).

  • How do I use an E-Gift Card in a shop if I received it by email?

    You can print the Card and show it to the cashier when you want to pay, or you can show it directly on your mobile phone.

  • How do I activate a physical Gift Card bought at Zara.com?

    When you need to pay in a shop or online we will ask you for the last four digits of your mobile phone to activate the Card. This information will enable the buyer to proceed with the purchase. You can also activate it in the section “Gift Card” - “Activate Card”.

  • Why could my Gift Card be rejected?

    Your Gift Card could be rejected for the following reasons:

    • The card may have expired. Check that your Card has not exceeded its expiry date.
    • There could be no balance left on your Card. Check the section “Gift Card” - “Check Balance”.
    • The details entered could be incorrect. Check that you have filled in all the required fields correctly.

  • Do I need to keep a used Card?

    Yes, keep it in case you need to return an item bought with the Card.

  • Can I attach a message or text to the Gift Card?

    Yes, in the case of the E-Gift Card you can write a short text.

  • Can I return a physical Gift Card and a E-Gift Card bought online?

    Unused Gift Cards can be returned within ONE MONTH from the purchase date in the case of a physical Gift Card, or from the delivery date in the case of a E-Gift Card.

    If the return is made through Zara.com you do not need to send the physical card. We will automatically cancel the Card and you may destroy it.

  • What happens if I return an item bought at Zara.com with a Zara Gift Card?

    The refund will be added to the existing balance on the Card if the Card still exists at the time of the return. If for some reason it no longer exists, the refund will be made to a Zara Credit Voucher Card.

  • What is a Credit Voucher Card/ E-Credit Voucher Card?

    A Credit Voucher Card is sometimes given when items are returned, and it works in exactly the same way as a Gift Card.