Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Zara store of your choice.

Can the delivery country be different from the purchase country?

No. The delivery country must always be the same country in which the purchase was made.

How long will my order take to arrive?

Delivery times depend on the type of delivery selected. Store deliveries take 3 to 5 working days, standard deliveries 2 to 3 working days and express deliveries between 1 and 2 working days.

*Working days do not include Saturdays, Sundays and Bank Holidays.

How much do I pay for delivery service?

Store delivery – FREE.

Standard delivery – FREE.

Defined delivery Date – FREE.

Express delivery – 490 JPY

Can I track my order?

Yes. Click on the order menu in your account and you will be able to track your order in real time.

What is the home delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched ( when your order leave’s the warehouse),another with the tracking number ( with a link to the courier’s web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the store delivery process?

If you have chosen store delivery, we will send you a text message when your order has arrived to the store (you will have 15 days to collect it). It is necessary to show the confirmation email with the order number (printed or on your mobile) to collect the parcel.