The easiest way to return an item is to take it to one of our Zara stores (as long as it is in the same country in which the purchase was made and has the section to which the product belongs – woman, man, kids). For store locations near you, please visit our store locator.
You may also take your package to the nearest (Ground) FedEx Drop off location (www.fedex.com) or contact FedEx directly in order to schedule a home pick up. Therefore please login previously to your zara.com account to make a return request (under section “Returns”) and select your preferred option.
Items must be in perfect condition and with their corresponding receipt.
Gift Cards may be returned at Zara.com, it is not necessary to send the card. For further information go to the "Gift Card" section.
All returns must be made within 1 month of the e-mail confirming shipment.
Returns at Zara.com are always free of charge.
Once the return has been approved, you will receive your refund via the same means used to make your purchase
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
Contact our customer service, and we will solve the problem as quickly as possible
Zara.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.