The easiest way to return an item is to take it to one of our Zara stores (as long as it is in the same country in which the purchase was made and has the section to which the product belongs – woman, man, kids). Items must be in perfect condition and with their corresponding receipt. Underwear items cannot be returned nor exchanged. Fragrances must be returned in sealed original packaging.
If you prefer us to collect the items from your home, you can request a home pick-up service. After verifying all the details, we will send a courier to collect your package within 24 hours (wherever possible). The courier will get in touch with you in order to arrange the service details. If for some reason the arranged date is not convenient for you, get in touch with them to change it.
Gift Cards may be returned at Zara.com, it is not necessary to send the card. For further information go to the "Gift Card" section.
All returns must be made within 1 month of the e-mail confirming shipment.
Returns at Zara.com are always free of charge.
Once the return has been approved, you will receive your refund via the same means used to make your purchase
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
Contact our customer service, and we will solve the problem as quickly as possible
Zara.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.