Can I exchange my products?

Yes, you have two options:

1. In one of our stores*, you can exchange:
   • - FOR ANOTHER SIZE OR COLOUR, as long as it is the same price, no additional payment necessary.
   • - FOR A DIFFERENT ITEM, Zara.com will issue a refund and you can purchase a new item in store.

   * Except the next stores:

   • TOKYO - KITASENJU MARUI
   • KAWASAKI - MIZONOKUCHI MARUI
   • SHIZOUKA - MARUI SHIZUOKA
   • YOKOHAMA - MARUI CITY YOKOHAMA
   • TOKYO - TOBU IKEBUKURO
   • TACHIKAWA - TACHIKAWA LUMINE
   • MITO - MITO EXCEL
   • SAITAMA - URAWA PARCO
   • TACHIKAWA - ISETAN TACHIKAWA
   
   
2. If you wish to exchange an item from home, you have to return the item and make a new purchase online.

How long do I have to make an exchange?

All exchanges must be made within 1 month of the e-mail confirming shipment.

Can I exchange my items at any Zara store?

Yes, as long as it is in the same country in which the purchase was made and has the section to which the product belongs (woman, man, kids).